Wednesday, June 1, 2011

Accident... or not?

Accidentally running a new iPod Touch through the washer... Accident, right?

American Express advertises it's Purchase Protection program as protecting cardholders for a period of 90 days against accidental damage for items purchased with the American Express card.

Yeah, right. What they advertise and what they choose to cover are two different things.

A typical ad reads as follows:


"Pull a loose string on your sweater and you are left with a giant hole? Spill your morning coffee on your brand new cell phone? Good thing you have a Card that can protect your purchases."
Yet, American Express (actually, through their insurance company Amex Assurance Company) denied our claim for our new iPod Touch. I guess water damage to an iPod Touch isn't quite the same as water damage to a "brand new cell phone..."

This blog will detail (showcase, if you will), our fight with American Express to get them to cover the accidental damage to our iPod. We're doing the blog to help others and detail our fight against American Express and at the same time, teaching our nine-year-old how to stand up for what's right... Getting the "big guys" to live up to what they advertise.  In the process, he'll learn how to blog as well.

You see, it was his iPod Touch that was accidentally run through the wash... He'd saved and saved for it.

Turning lemons into lemonade, right?

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