Tuesday, July 12, 2011

Appears the Squeaky Wheel Gets the Grease

We got an email notice from American Express today:

"We are pleased to inform you that payment has been approved for your Purchase Protection program claim. Your payment of $274.99 has been processed as a credit to your American Express Account."

This comes three days before the deadline for Amex Assurance to respond to the complaint we initiated with the State of Oregon.

My son learned a very valuable lesson (or lessons) from this:

1) Always empty your pants pockets before undressing and,
2) Fight for what you believe is right.

He learned the proper steps to take to get a large corporation to live up to what they advertise. He learned what constitutes unfairness and how to fight a corporate bully.

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